Officials: What happens when a transaction fails?

If you are notified about a failed payment, there are some steps you will need to take prior to a school or conference re-initiating payment to you.

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

  • Insufficient funds. There are insufficient funds in the sending bank or credit union account to complete the transaction.
  • Frozen account. A bank or credit union account has been frozen.
  • Other reasons. A bank or credit union rejects the transaction for some other reason.

If you receive a notification that a payment to you has failed, please contact your bank or credit union to check on the status of your account. You may want to ask your financial institution why the transaction cannot be processed.

If you need to change your banking details, you can do so by clicking the "Pay" tab in the side bar menu. This will bring you to your Bank Account where you can update and edit. 

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On the next screen you will click on "Edit Banking Info."

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Please note: if you change your banking details on after a failed payment, or if your bank resolves the issue that caused the failure, it is your responsibility to contact the person who initiated the original payment. You will need to inform them that your banking details have changed, and that you would like them to re-initiate the payment to you. This will not happen automatically, as the administrator responsible for paying you will need to re-initiate the failed payment.

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