Officials and School Users: Twilio Authy and 2FA Instructions

Why use 2FA (Two-Factor authentication)?

Many websites have only one layer of protection: a username and password. 2FA protects you by providing an additional layer of security. With 2FA, if your password is ever compromised, you will only be able to gain access to a site if you have 2FA setup on your mobile device. Hence, the need for two-factor authentication.

Please note there are two steps to setting up two-factor authentication: downloading the Twilio Authy app to your mobile device and enabling two-factor authentication in

How to get the Twilio Authy app on your cell phone

Search for and download "Twilio Authy" in your phone's App Store. Look for the logo shown here:

Twilio Authy app logo.png

To download on iOS, click on this url:

To download on Android, click on this url:

After having downloaded the Authy app onto your cell phone, this screen will populate:

Screenshot 2023-10-05 at 3.10.28 PM.png

Before you proceed, you will need to login to on your desktop and enable 2FA (Two-Factor authentication).

How to enable 2FA on your desktop

Once you have logged into click on your profile photo as identified in the green box in the image below:

Screenshot 2023-10-18 at 11.15.12 AM.png

 Next, scroll down and click on “Your Profile.”

Your profile.png

Then, scroll down and click on “enable.”

Enable 2FA.png

From there, a new screen will open on your desktop. Scan the QR code with your phone. A screen, similar to the one below, will populate on your phone. In this screen, click on the "Save" tab. Note: Do not delete the Twilio Authy app, or the BlueZebra account from your mobile device as you will need to use these to gain access to your account as long as you have an active BlueZebra profile.

Account nickname with green arrow.png

Your cell phone will then present with the following screen which will show a 6-digit BlueZebra token.

BlueZebra added successfully.png

You will type this 6-digit BlueZebra token (without spaces) into the open page on your desktop and then click on “Verify One-Time Password."

Confirm 6 digit code with green arrows.png

After you have clicked on “Verify One-Time Password,” you will be shown the following image on your desktop, which means you have successfully 2FA.

Screenshot 2023-10-05 at 3.26.12 PM.png

Click here to view Authy FAQs.

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  • Avatar
    Daimon Russell

    It doesn't go into any detail on how to get past the Authy TFA if you don't have a QR code.

  • Avatar
    Phil Whisman

    Same problem as Daimon. I can't get the QR code either. And when I try to get the code by text it says my number is invalid.

  • Avatar
    Dave Whiteside

    Agree with above. It says to log into first and enable 2FA!??! Well, if you can log in because it wants a 2FA code in the first place, how is that supposed to work? Very poor instructions.

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