Coordinators and Conference Users: How to remove the BlueZebra account from Twilio Authy and then re-add it

Once you have logged in to the app, you will need to delete the existing BlueZebra account. To do so, click on the gear icon (or 3 dots) on the top right-hand side of the screen as outlined in the green box in the image below.

Gear box.png

On the next screen, click on the Accounts icon (which may be located at the bottom-center of your screen) as outlined in the green box below.


From there, you will be shown Authenticator Accounts. Click on the BlueZebra account and drag it to the left to delete it.

Authenticator account.png

Next, click on the red plus sign in the righthand corner of the screen so that you can add BlueZebra as an account.

You will then be presented with a screen asking you to scan a QR code. Hold tight with your phone for a moment as you will need to turn your attention to your desktop to re-enable 2FA in


How to re-enable 2FA on your desktop

Once you have logged into click on the "My Profile" tab and then click on "Contact Info":

Contact Info.png

 Next, click on "Edit My Profile":

Edit My Profile.png

Then, scroll down and click on “enable”:

Login password.png

From there, a new screen will open on your desktop. Scan the QR code with your phone. A screen, similar to the one below, will populate on your phone. In this screen, click on the "Save" tab.

Account nickname with green arrow.png

Your cell phone will then present with the following screen which will show a 6-digit BlueZebra token.

BlueZebra added successfully.png

You will type this 6-digit BlueZebra token (without spaces) into the open page on your desktop and then click on “Verify One-Time Password.”

Confirm 6 digit code with green arrows.png

After you have clicked on “Verify One-Time Password,” you will be shown the following image on your desktop, which means you have successfully 2FA.

Screenshot 2023-10-05 at 3.26.12 PM.png

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