Two-Factor Removal Key

What is a Two-Factor Removal Key

Your Two-Factor Removal Key allows you to remove your Two-Factor Authentication if you lose access to your token provider. 

What happens if I do not generate the Two-Factor Removal Key

Without a Two-Factor Removal Key, if you lose access to your token provider, you'll have to undergo a security freeze. While the security freeze is active, it will prevent you from being paid and impose other restrictions.

How do I generate a Two-Factor Removal Key

If you do not yet have a Two-Factor Removal Key, this task will be listed on your dashboard for you to complete. Click on the link, download your Two-Factor Removal Key, and follow the prompts.

What is the most important thing I need to do once I receive my Two-Factor Removal Key

You need to write the Two-Factor Removal Key down somewhere and store it in a place where you can easily access it. If you lose the Two-Factor Removal Key, you will need to generate a new one.

Why would I need to regenerate a new Two-Factor Removal Key, and how would I do so

You would need to regenerate a new Two-Factor Removal Key if you cannot find your Two-Factor Removal Key.

To regenerate a  Two-Factor Removal Key, click on your profile photo (or the silhouette) in the upper right-hand corner of your screen and then select Security.

Scroll down to Two-Factor Removal Key and click on "Regenerate Removal Key" and follow prompts.

Contact the BlueZebra help desk [e-mail] / [phone] with any questions.