Support for Officials and School Users

2FA (Two-factor Authentication) for Officials and School Users

• Authy FAQs
• Officials and School Users: Twilio Authy and 2FA Instructions
• Officials and School Users: How to re-enable 2FA
• Officials and School Users: How to remove the BlueZebra account from Twilio Authy and then re-add it
• Logging in to BlueZebra from your cell phone

Banking and Payment Support for Officials and School Users

• Officials: What happens when a transaction fails?
• Officials: How to add a bank account
• Officials: Add or edit Form W-9
• Officials: When will I be paid?

General Support for Officials and School Users

• Officials: Account Activation and Onboarding Guide
• Coaches: Account Activation and Onboarding Guide
• Officials and School Users: How to view Help Desk ticket history
• Officials and School Users: How to upload a profile picture
• Officials and School Users: How to update your profile
• Officials: How to closeout dates

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